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Prerequisites

  • Basic understanding of REST APIs. If you’re new to APIs, check out this video.

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What is an Action?

An action is a task that your agent can execute that involves interfacing with the outside world. For example:

  • Calling the Google Calendar API to book an appointment for a user.
  • Fetching a funny quote from a public API and reciting it to a user.

Fundamentally, actions are flexible and discrete pieces of functionality that you can build into any agent — and unlock limitless utility!

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Creating an Action

1

Navigate to Actions Page

Go to our Actions page where you’ll find the action creation form

2

Describe Your Action

Create a clear description that agents will use to determine when to invoke the action. For example:

  • “Get a funny quote” will work when users ask for funny quotes
  • “fry me a hot dog” won’t work as the agent won’t understand the action
3

Configure Endpoint and Method

Enter the URL for your API endpoint and choose the appropriate request method. This can be:

  • A public API
  • An API you built yourself
  • Any other accessible API endpoint
4

Set Up Parameters

Configure your parameters in two ways:

Static Parameters:

  • Parameters that remain the same for every action invocation
  • Useful for API keys and constant values
  • Uncheck “Conversation time parameter” checkbox

Dynamic Parameters:

  • Parameters determined from the conversation
  • Examples: user’s name or email address
  • Check “Conversation time parameter” checkbox
5

Enable Your Action

Enable your action by either:

Check the box for your action at the bottom of the composition form

6

Test Your Action

  1. Navigate to your agents
  2. Start a conversation
  3. Ask the agent to perform your action
  4. If it fails, debug using the conversations page

Note: A conversation ID will be included in the request body to help identify requests from the same conversation.